Value Propositions

Health & Safety:

PermaTile™ Anchors​ stop toxic mold formation in​ the interior wall cavity. When tile showers are penetrated by drilling through waterproofing and toggling shower accessories and devices, this typical workflow creates a disastrous ecosystem of toxic mold and bacterial growth. TileWare eliminates these hazards with our one-of-a-kind patented approach. See our solution.


Trust & Reliability:

PermaTile™ Anchors​ stop penetrations that void waterproofing warranties and compromise the shower system's integrity and purpose. TileWare brings the critical value of waterproofing back into view, so property owners don't lose sight of the big picture, which includes protecting both their waterproofing investment and their health. See - stop penetrating waterproofing.


Strength & Durability:

PermaTile™ Anchors​ exceed tile industry and ​building code standards for strength and performance. Including ANSI A118.10 (test methods for waterproof membranes used in thinset tile installations), ADA compliance (guideline for mounting safety devices), and local building code requirements. TileWare's anchoring approach brings unprecedented, unrivaled performance. TileWare is the only brand that couples health and safety with beautiful, minimal, and personal utility all under the umbrella of waterproofing integrity. View catalog.


All TileWare Products® accessories are engineered and assembled in the USA. Each "Complete Kit" will contain a high-quality solid stainless steel or brass accessory plus a stainless steel PermaTile™ rough-in anchor (made in the USA) that mounts behind the tile in thinset adhesive.


TileWare is the only shower accessory brand that combines patented waterproof wall anchors with each accessory kit. We offer middle-market pricing similar to recognized plumbing brands. The cost of anchors in each kit represents between 13 to 42% at retail. When comparing TileWare with other accessory brands, the retail price includes an exclusive waterproof wall anchor that stops harmful mold toxins from migrating into the interior wall cavity. Again, our anchors offer unprecedented strength and performance, meeting all ANSI A118.10 waterproofing and building code requirements. No other accessory product can make this claim.


Tile showers are essential consumer utilities. Homeowners love tile because it can transform any space into a spa-like environment. Tile showers are beautiful, practical, durable, and easy to clean. However, when third-party hardware (like plumbing and glass shower door components) drill through waterproofing, they void the waterproofing's intention and warranty. We often say, "the shower of you dreams shouldn't be the shower that make you sick". An ounce of prevention is worth a pound of cure... Benjamin Franklin.


How TileWare Products® Values Homeowners and Property Owners

  • Accessory and waterproof wall anchoring kits that will never loosen or pull away from wall tile surfaces.
  • Products will not rust, are hygienic, and can be cleaned and disinfected easily.
  • Anchoring technology that will not penetrate the interior wall cavity or create places for water intrusion and mold growth.
  • Reliable, durable, interactive, and strong.
  • Interchangeable accessories.
  • Protects shower system warranties.
  • Eliminates waterproofing compromises associated with drilling completed tile showers.
  • Waterproof wall anchoring is designed to work with tile-timing, tile-substrates, and tile-adhesives... like rebar in cement.
  • Provides an efficient installation method that reduces labor costs.
  • Provides homeowners and property managers with near-zero long-term repair and maintenance.
  • Eliminates accidental drilling failures, like hitting pipes and/or electrical.
  • TCNA tested anchors, resulting in a breaking tolerance of 1,175 pounds while maintaining waterproofing integrity.
  • Meets all ANSI A118.01 waterproofing and building code standards.
  • Lifestyle accessories with minimal design features and wall escutcheons
  • ADA-compliant grab bars that don't look clinical or industrial.

How TileWare Products® Values Designers

  • Accessory and waterproof wall anchoring kits that will never loosen or pull away from wall tile surfaces.
  • Residential style and accessibility accessories that lean towards minimalism and simplistic beauty.
  • ADA-compliant products that don't look impersonal or unattractive.
  • Universal Design products that offer dual utility (grab bar/towel bar combination products).
  • Premium PVD coatings (physical vapor deposition).
  • Holistic, personal, lifestyle, health, and safety conversation.

How TileWare Products® Values Tile Professionals

  • Accessory and waterproof wall anchoring kits that will never loosen or pull away from wall tile surfaces.
  • Kit configured for Tile or Gypsum Wallboard (drywall).
  • Eliminates all liability associated with drilling or penetrating substrates.
  • Professional installation methods.
  • Leverages tile installation timing.
  • Commercially allows the rough-in anchor to be installed independently of the trim.
  • Purchase "Complete Kits" or "Rough-in, Trim Kits, and Waterproof Gaskets" separately.
  • Installs between 5 and 15 minutes.
  • Mounts on masonry walls where accessories may have restrictive thermal barriers.
  • Our PermaTile™ Rough-in anchor will never violate waterproofing.
  • Works with all tile boards, sheet membranes, liquid membranes, and preformed (foam) substrates.
  • Meets A118.10 waterproofing and building code standards.
  • Works with A118.4 - A118.15 thin-set adhesives.
  • Can build custom waterproof wall anchors for any application.

How TileWare Products® Values General Contractors

  • Stops penetrations into the wall cavity that allow building material to become a food source for microorganisms.
  • Eliminates long-term accessory repair and maintenance costs.
  • Significantly reduces accessory installation labor.
  • Completely protects tile waterproofing investment and manufacturer's “Shower System Warranties”.
  • Meets A118.10 waterproofing and building code standards.
  • Eliminates accessory rework and punch lists.
  • No drilling completed tile showers, no mess, no broken tiles, no unaccountable schedules.
  • No blind drilling. No hitting pipes and electrical. No accidental failures.
  • Reduces or eliminates insurance liability and claims.
  • Eliminates 3rd party drilling. Creates vertical accountability.
  • Eliminates blocking or the need to locate blocking.
  • Works with tile showers, steam showers, or integrated wet rooms.
  • Provides consumer convenience, safety, and health for a lifetime.
  • Residential style and accessibility accessories that lean towards minimalism and simplistic beauty.

Limited lifetime warranty - Updated June 10, 2026


3-YEAR LIMITED WARRANTY – END-USE RESIDENTIAL PURCHASERS - Subject to Section 3 below, TileWare Products (“TileWare”) warrants to the original end-use residential purchaser that any TileWare product so purchased will be free from defects in material and workmanship for a three (3)-year limited warranty from the date of purchase, with all other terms herein applying other than the duration of the warranty.


1-YEAR LIMITED WARRANTY – INDUSTRIAL, COMMERCIAL, AND BUSINESS PURCHASERS - Subject to Section 3 below, purchasers of TileWare products for industrial, commercial, and/or business use are hereby extended a one (1)-year limited warranty from the date of purchase, with all other terms herein applying other than the duration of the warranty.


LIMITED WARRANTY – PURCHASERS FOR INSTALLATION OUTSIDE OF UNITED STATES OF AMERICA, CANADA OR MEXICO (NORTH AMERICA) - Notwithstanding anything to the contrary in Sections 1 and/or 2 above, purchasers of TileWare products which are installed outside of the United States of America, Canada or Mexico (North America) are hereby extended a one (1)-year limited warranty from the date of purchase, with all other terms herein applying other than the duration of the warranty.


REPAIR OR REPLACEMENT OF PARTS AND WARRANTY CLAIMS

  • During the applicable warranty period set forth above, TileWare will repair or replace at its cost (other than shipping and handling charges, as discussed below) any part that TileWare determines in its sole discretion is defective in material and/or workmanship under normal application and use under the applicable circumstances (i.e., residential, industrial, commercial, or business uses).
  • Any warranty claims must be made in writing, accompanied by the defective part along with the original proof of purchase, and delivered at the purchaser’s cost to TileWare Global LLC, Attn: Claim Department, 1021 16th St. SW, Hickory, NC 28602, USA. TileWare shall not be responsible for any shipping costs, loss or damage to parts during shipping, or any other taxes, insurance, fees, or charges associated with the return of the part to TileWare in connection with a warranty claim or otherwise. Upon receipt of the warranty claim and relevant part, TileWare will examine the part to determine if it is defective. If such part is determined by TileWare to be defective in accordance with the terms and provisions of this Section 4, TileWare shall determine in its sole discretion whether to remedy such defect by repairing or replacing the part.
  • As is set forth more fully below, TileWare’s sole liability and the purchaser’s exclusive remedy shall be limited to the repair or replacement of the part in question.

RETURN OF PARTS TO PURCHASER - SHIPPING AND HANDLING CHARGES

  • If the relevant part is determined to be defective in accordance with Section 4 above, TileWare will cover the cost of shipping, handling and transportation for the return of repaired and/or replacement parts to the purchaser within the fifty (50) United States and its territories.
  • If the relevant part is determined not to be defective in accordance with Section 4 above, TileWare will return the part to the purchaser COD, with all costs of the return of the part (shipping, handling, transportation and/or insurance) to be borne by the purchaser.
  • Notwithstanding anything in this Section 5 to the contrary, shipping, handling, and transportation costs for return of any and all repaired and/or replacement parts to a purchaser outside of the fifty (50) United States and its territories, including any customs clearances and related charges, shall be borne by the purchaser.
  • TileWare shall not be held responsible for any delays in the return shipment of repaired/replacement parts which are caused by matters beyond TileWare’s control.

WARRANTY LIMITATIONS AND EXCLUSIONS - Avoid the use of abrasive cleaners, steel wool, and harsh chemicals in connection with all TileWare products. These will dull the finish of the product and WILL VOID ALL WARRANTIES SET FORTH HEREIN IMMEDIATELY. Any damage to parts that occurs as a direct or indirect result of improper installation or maintenance, abuse, misuse, mishandling, misapplication, accident, neglect, negligence, Acts of God, alteration, modification or unauthorized repair, or any use or action that violates the instructions furnished by us, WILL VOID ALL WARRANTIES SET FORTH HEREIN IMMEDIATELY.


WATER SOFTENING SYSTEMS AND ION-EXCHANGE TREATMENT - TileWare products contain metal components and protective coatings that can be damaged by water that has been treated with ion-exchange water softeners. These systems periodically release high concentrations of sodium chloride, potassium chloride, or other salts during regeneration. Exposure to such softened water, salt-laden discharge, or improperly maintained softeners can cause corrosion, pitting, discoloration, etching, blistering, or degradation of finishes. ANY DAMAGE TO TILEWARE PRODUCTS CAUSED BY OR RESULTING FROM THE USE OF AN ION-EXCHANGE WATER SOFTENER OR ANY SALT-BASED WATER-TREATMENT SYSTEM IS EXPRESSLY EXCLUDED FROM THIS WARRANTY AND WILL VOID ALL WARRANTIES IMMEDIATELY.


AS SET FORTH ABOVE, ALL TILEWARE WARRANTIES ARE LIMITED TO REPAIRS OR REPLACEMENT PARTS ONLY. SUCH WARRANTIES DO NOT COVER OR INCLUDE PAST OR FUTURE LABOR CHARGES OR DAMAGES INCURRED IN INSTALLATION, REPAIR OR REPLACEMENT. SUCH WARRANTIES ALSO DO NOT COVER OR INCLUDE ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES, DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE, LOSS OF PROFITS, LOSS OF USE OR ANY OTHER ECONOMIC LOSS TO THE PURCHASER OR ANY THIRD PARTY, INCLUDING ANY SUCH DAMAGES OR LOSS CLAIMED AS A RESULT OF BREACH OF THE WARRANTIES SET FORTH HEREIN. IN NO EVENT SHALL TILEWARE’S LIABILITY EXCEED THE ACTUAL PURCHASE PRICE OF THE PART(S) IN QUESTION.


THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. The warranties set forth herein are not transferable. TileWare does not grant to any person or entity the authority to create for it any obligation or liability in connection with its products.

Email: TileWare Customer Service at info@tilewareproducts.com for assistance regarding warranty claims